Effective Date: August 2025
At ResilientMind AI, we are committed to delivering high-quality, human-centered products and services. Your satisfaction is very important to us, and we strive to handle refund requests with flexibility and fairness.
Digital Products (Courses, Downloads, Prompt Packs)
- Digital products are delivered instantly.
- If you are not satisfied, you may request a refund within 24 hours of purchase.
- After 24 hours, refunds are generally not issued; however, we reserve the right to curate a custom solution for you — such as extended access, credit toward another product, or partial refund — depending on the circumstances.
Subscriptions
- Subscriptions may be canceled at any time. Your access will remain active until the end of the billing cycle.
- Refunds for unused subscription time are typically not provided.
- If you encounter technical issues or service failures, please contact us. We will investigate and may issue a refund, credit, or alternative solution at our discretion.
Services & Consultations
- Services (such as consultations) may be rescheduled with at least 24 hours’ notice.
- Missed appointments without notice are not generally refundable.
- In special cases, we may curate a custom resolution (rescheduling, partial refund, or service credit).
How to Request a Refund or Resolution
- Contact us at 📧Joseph@resilientmindai.com with your order details.
- Please explain the issue or reason for your request.
- We will review each request individually and may offer a refund, credit, replacement, or another tailored solution.
Our Commitment
ResilientMind AI reserves the right to handle each case on a custom basis. Our goal is to ensure that every customer feels heard and supported, and that any concerns are addressed in a way that builds long-term trust.
